Monthly report
Uptime, incidents, patch status and open risks in plain language.
Support & Maintenance
Most security programmes decay quietly after go-live. Our support keeps controls tuned, patched and monitored — and the engineers answering are the ones who built the environment.
The part that lasts
Support & Maintenance
A control that was correct at go-live is not necessarily correct six months later. Estates change, staff change, and threats change. Support exists to keep the thing you paid for actually working — which is where most of the value of any security investment is realised or lost.
- Engagement type
- Monthly retainer
- Commitment
- Rolling, 30 days notice
- Primary output
- Uptime, patch status and quarterly review
- Best suited to
- Anyone without a full-time security team
How it runs
Five Phases, End to End
01
Onboarding
We document what we are taking on, agree severity levels and response times, and confirm the escalation path in writing.
02
Monitoring
Continuous visibility across the estate, with alert thresholds tuned to your baseline rather than vendor defaults.
03
Maintenance
Patching, configuration drift correction and lifecycle tracking, scheduled into your change windows.
04
Response
A named contact and a rehearsed playbook when something does go wrong, not an improvised call at 2am.
05
Quarterly review
A session against your risk register: what changed, what it means, and what we recommend next quarter.
What you receive
Everything That Lands On Your Desk
Named artefacts, not a verbal summary. You keep all of it whether or not you engage us again.
Runbooks
Living operational documentation your team can use without calling us.
Asset register
Maintained continuously, not rebuilt from memory at audit time.
Quarterly review
A working meeting with recommendations, not a slide deck.
Ready to Book Support & Maintenance?
Tell us the shape of your estate and we will come back with scope, sequence and a fixed price.